Delete Your Account

1. How to Request Deletion

Send an account deletion request to info@geraz.in with the subject line "Delete my account". So that we can locate your account and confirm the request is genuine, please include the details below.

• Registered mobile number: the Indian mobile number you used to sign in to the GERAZ app, including country code.
• Full name: the name on your GERAZ profile, so we can match it against your account record.
• Vehicle registration number: the plate number of any vehicle registered under your account — this helps us verify ownership of the account.
• Reason (optional): you are not required to give a reason, but it helps us improve the service if you choose to share one.

We will send a verification message to your registered mobile number before any data is deleted. This step protects you against someone else requesting deletion of your account. Once you confirm, the deletion is queued and cannot be reversed.

2. What Gets Deleted

When your deletion request is actioned, we remove the personal data that identifies you from our active systems. This includes:

• Account and contact details: your mobile number, full name, and profile photo.
• Vehicle details: registration/plate numbers, make, model, manufacturing year, and colour for every vehicle on your account.
• Location data: stored GPS coordinates and addresses tied to your past service requests and car-wash bookings.
• Device data: push notification tokens, device identifiers, and diagnostic logs linked to your account.
• Service media: profile images and before/after car-wash photographs stored against your bookings.

3. What We Must Retain

Some records cannot be deleted immediately because Indian law requires us to keep them. Transaction, invoice, and subscription payment records are retained for eight years for tax and financial regulatory compliance. Job and inspection records are retained in a form that supports dispute resolution and legal obligations for up to five years. Where retention is required, we minimise the data held and stop using it for any purpose other than meeting that obligation.

Aggregated and anonymised data — from which you can no longer reasonably be identified — is not affected by a deletion request and may continue to be used for analytics and product improvement.

4. How Long It Takes

We action verified deletion requests within 30 days of receiving them. You will receive a confirmation once the deletion is complete. If we are unable to complete the request within 30 days, we will write to you explaining why and when it will be completed.

5. Before You Delete

Deleting your account permanently ends access to the GERAZ Services for that account. Any active subscription is cancelled and any unused callouts are forfeited. If you are entitled to a refund on cancellation, request the cancellation and refund first — refunds are calculated against the schedule shown in the app and are processed to your original payment method via Razorpay within 7–10 business days.

If you have an active or in-progress job or car-wash booking, please wait for it to complete or cancel it before requesting deletion. We cannot delete an account while a job is live, because the assigned responder needs your service details to complete it.

A deleted account cannot be restored. If you wish to use GERAZ again later, you will need to sign up afresh and re-add your vehicles and subscription.

6. Contact Us

To request account deletion, or to ask anything about the process, email GERAZ ENTERPRISES PRIVATE LIMITED at info@geraz.in. We respond to all account and data requests within 30 days. This page should be read together with our Privacy Policy, which explains in full how we handle and retain your personal information.